Height: Measure from the top of the headrail to the bottom of the bottom rail (or, for vertical blinds, to the bottom of the vanes).
Width: Measure from the left edge to the right edge of the window treatment.
Inside Mount: This type fits inside the window frame. Factory deductions for operating clearance are usually made, though they can vary by manufacturer and product.
Outside Mount: For this option, the window treatment extends beyond the window opening. Manufacturers do not include deductions, so you must provide exact measurements, including any additional width and height to accommodate trim or other preferences.
Changes: We allow changes to your order within a 24-hour window after your online order is finalized. This is because production typically begins shortly after your order is placed. The changes must be emailed to us within 24-hour period.
Cancellations: If you decide to cancel your order within the initial 24-hour period, we will provide a refund of your payment.
Refunds: Once the 24-hour window has passed, we cannot offer refunds or credits for credit card purchases in the event of cancellation or changes.
Reporting Period: Any damaged or lost shipments must be reported to our Customer Care Team within 7 business days from the date of the tracking number indicating delivery. Failure to report merchandise damage within 7 business days will result in no free repair or replacement.
Documentation: We may request documentation to support your claim of defects or damage in the delivery. If you receive a shipment that appears to be damaged, it is crucial to sign for it as "damaged" upon delivery.
Resolution: If a shipment is confirmed as damaged or lost, we will replace the exact same product at no cost to you.